Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0
I purchased a used 2013 Chevy Malibu from this dealership in April of 2016 and by September of 2016 the car was overheating and fans were blowing loudly even when the car was shut off. The Service Dept. wanted to charge me more than $300 for the repair even though I had purchased the best warranty available to me. I asked the Used Sales Manager, Zach Counts, if there was any way he would cover the cost of the repair so long as I was willing to pay the deductible on the warranty. Since we had only had the car for about 6 months I knew that this wasn't a problem we had created, and had to have been forming before we purchased the car. Even though Zach wasn't the Used Sales Manager at the time we purchased the vehicle, he understood our situation and was willing to help us! We paid our $100 deductible, and Zach took care of the rest! It's so important to have a willingness to work with your customers in situations like these and we are very grateful for the excellent customer service that was provided to us by Zach Counts, the Used Sales Manager at Midland Ford Lincoln.