VIN 1C6RR7FG2KS535002 may have been
recalled. Check full report for more information
The lack of a functioning windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of crash.
Chrysler (FCA US LLC) is recalling certain 2019 RAM 1500 vehicles equipped with a 12" touchscreen display and a base-level heating, ventilation and air conditioning ("HVAC") system. Vehicles with this combination do not have a functioning windshield defrosting and defogging system. As a result, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 103, "Windshield defrosting and defogging systems."
Customer Service: 1 Quality Of Work: 1 Friendliness: 3 Pricing: 1 Overall Experience: 1
STRIKE ONE: I purchased my vehicle from Causeway Nissan a little over 3 years ago. I knew the exact options and vehicle I wanted (2013 Nissan Altima SV 2.5L) and after negotiating with several dealerships decided to purchase the vehicle here. The vehicle was not in stock so they would be transferring it from another dealership in VA. I signed the contract specifying the VIN # of this vehicle and it was supposedly scheduled to be delivered that Wednesday. Wednesday came and I did not hear from my salesman, tried to contact him several times Thursday and Friday but no return call? Saturday I went to the dealership to see why I have not received a phone call updating me with the status or my vehicle... The manager was able to get in contact with my salesman who stated the other dealership sold the car out from under me (even though I had a signed contract with that particular VIN). They said they would look to locate another Altima with those options. Monday, Nissan sent me a survey asking how I liked my new vehicle which I filled out negatively as can be expected. Monday night I received a call from Uly a sales manager at Causeway who worked quickly to locate me a different vehicle and provided me a new salesman to make the purchase through which went flawless. I received the car I wanted a couple days later. Uly has since left Causeway and hopefully moved on to bigger and better things.STRIKE TWO: About a year and a half ago I noticed my vehicle's interior becoming saturated. The seats, dash, roof liner were all dry but the carpet was receiving a decent amount of water. I took it to Causeway several times and they insisted it was the sunroof . It continued to happen and I opened a claim up with Nissan. Nissan sent a Nissan Technical Specialist to work with Causeway since they were unable to find the root cause. He questioned why they continued to look into the sunroof if the roof lining showed no sign of water intrusion. They pulled the entire interior of my vehicle out and located the problem in the AC condenser hose. Nissan provided me with a new hose, bracket and carpet and the issue was finally resolved. I question the technical expertise of the technicians working on the vehicles at Causeway after this experience.STRIKE THREE: Two weeks ago with 72K miles on my vehicle the CVT transmission went. Causeway service technicians confirmed that this was indeed the CVT and it requires a replacement transmission. By purchasing this vehicle brand new from Causeway Nissan only 3 years ago, these were the types of problems I was trying to avoid. After a quick Google search I was able to find many other dissatisfied 2013 Nissan owners with CVTs issue and found that Nissan had even extended their CVT warranty on models before 2011 due to known defects which now covers issues experienced for 10 years - 120,000 miles. Greg the service representatives at Causeway recommended I open a claim with Nissan which I have already done and Nissan agreed to cover the cost of the parts but not the labor. They have suggested speaking with a Manager at Causeway in order to discuss labor costs. I have heard back from the manager (Tony) and he stated that I am responsible for the labor costs which are close to $1000. They also mentioned the repair would only come with a one year - 12,000 mile warranty and I am not eligible for any "Goodwill funding" because my vehicle has over 60,000 miles. The real kicker was the Causeway Service Reps were unsure if the replacement transmission contained any upgraded components from the discrepant transmissions currently experiencing problems in my vehicle. After buying two vehicles from Causeway within the past three years I would think that Causeway would also provide some type of assistance/lower rate for the labor costs. This is not the case and they will be charging the same hourly service rate on the failed product they sold me as they would for someone who purchased the car from another dealership coming in for work. I understand that they are not responsible for the design flaws but I am very disappointed with their customer loyalty especially to local repeat costumers. Beware purchasing your vehicles and having them serviced here!!!
