CarMax values transparency and wants you to love your next car, not settle on it. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov/recalls to learn if this vehicle has an unrepaired safety recall. At CarMax, finding the right car...
VIN 5TDDZ3DCXKS221229 may have been
recalled. Check full report for more information
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Customer Service: 1 Buying Process: 3 Quality Of Repair: 1 Overall Facilities: 1
I own a Highlander which I bought from Carmax. The buying proces was fast but extraneous to us because my wife was out of the country and they failed to give us the specific documentations that she will need to complete the purchase. When we purchase the car i notice a couple of scratches which they claim it wasn't there and I know it was there but i didn't notice it because it was in the night. I returned to carmax to order an extra key. The cutsomer service called me and schedule me to bring in my Highlander. I brought in the car and took the necessary paperwork at 2pm. I was there at the carmax place until 6pm and started to wonder what must be happening with my car. I left the sitting room and went back to their reception and i was told that i was suppose to give some kind of paper somewhere so their system and tech will know that i was there. I was so disappointed and wondered while their tech or receptionist didn't tell me. Honestly, i was very disappointed and upset that Carmax made me to waste more than 4 hrs of my time just sitting and waiting for a service that never came. I was suppose to travel that day for Easter weekend. I will not be using Camax repair Services and don't plan to buy my next car from car max.
