2020 HONDA Accord

Customer Service: 1 Quality Of Work: 1 Friendliness: 2 Pricing: 1 Overall Experience: 1

Northgate Chrysler Dodge Jeep RamApril 26th 2015 my husband and I bought a brand new 2015 Jeep Renegade Latitude with 36 miles on it. The next day driving to work I noticed my window was whistling while I was driving even though it was up. I called the dealership and they were very helpful and said to bring it right up and theyd fix it. We did so and in the process the techs broke a small part hind the door handle (no biggie but they had to order the part and come back another time) About a week went by and we noticed on the headlight, paint splatter along with some paint over what looked like it was previously taped off. We werent told it had been repaired or wrecked or damaged. When we got a chance to we went to the dealer furious at the fact we have been there twice in a week and a half. They looked through paperwork and found that had been damaged slightly in transport to the dealer and when it arrived they patched it. They said detail hadnt got to it before we bought it and apologized. They said they would take care of it once our part for the door came in and we would be provided a rental car. Thats exactly what they did too.June 18th I walked to my car at work and started it as normal, when the dash was flickering and a symbol with an A and arrows around it was on. I looked in the manual and couldnt find anything on the symbol. I turned the car off and back on and it continued. I drove home that way and we called the dealer once I got home to let them know. They said to bring it up when we can and they would fix it. We started it later that night and the issue had stopped so we deemed it unnecessary to bring it back because it had stopped and they wouldnt be able to find anything wrong with it. July 21st I filled up my gas tank from to full tank and when I started it the engine light came on. I turned off the car and back on twice when finally the engine light came off. I have text messages to my husband to prove this, and a passenger that was there to witness it too.August 23rd I was at work and my husband was going to go and get an oil change for it and when he went to start it; it wouldnt. The engine kept clicking when he started it, but the dash and headlights were on. We even have a video to prove this because the dash was making weird movements at the time. The Chrysler Technician told my husband that he is worried that the car will catch on fire in our driveway. The key also wouldnt come out of the ignition at the time. He called the dealership and since it was a Sunday service was closed and the manager answered. He said to wait until the morning and to call Chrysler roadside assistance and they could help and if not they would get a tow out. All while like I said the key was stuck in the ignition in our driveway all night. Someone could have broken the windows or it could have like above resolved itself maybe.August 24th, I had to work & my husband had an important doctors appointment at 2pm and we were down to one car so I took it thinking it would be resolved before (which it was BARELY) He called first thing when they opened at8a and roadside was out close to 10a, Roadside tried to jump it because at that point it was dead and it clicked and sparked. My husband was turning the key and it wouldnt start. The man demanded he stop because it was unsafe at that point for the both of them. He then told him to call the dealer for the tow because its unsafe to jump or drive at that point. The tow came around 12 and had issues getting it on the truck in neutral so he then took the gearshift apart to get it on there. They got to the dealership in time for my husband to get a rental and get to his appointment but barely. They had the car for about a week, and when we got it back they stated it needed 6 module updates (which Ive still yet to be told what a module is, a computer system I assume) and that the car was completely dead.We told the service department that they were wrong, the battery was not dead because the lights were on and dash and like I said before we have video of what it was doing. The battery was dead because the dealer had us sit outside with the key stuck in the ignition all night and of course it would die. The service dept couldnt give us an explanation for what happened so we went on thinking it would be resolved. We got two lights down, right in front of target when the car wasnt shifting/accelerating right. I cant give you an exact day this time on when I brought it back up to the dealership after still feeling like it didnt shift or accelerate right since the last service. It also wasnt calculating MPGs, or speed accurately (but I was able to reset that in the settings) we brought the car back up to the dealer and told them the issue and they provided us with a rental. They called my husband the next day and said they were able to find what the issue was, (another module) but couldnt troubleshoot which one. They asked if they could give permission to have someone drive it to and from work to find it. The manager said the tech lived down the street from the dealership. On a Sunday at 4p we saw him driving it. And after a week and a half I decided to call and ask them updates because they had not called at all with them. The woman was very rude and said the tech found nothing wrong with it when he drove it. But only after putting close to 400 miles on it in that time. My husband called the service manager and said to the manager you told me that there was something wrong with the car. The manager said back to him we do know there is something wrong with the car, we just dont know what is, so you need to drive the car and when it starts acting up again to bring it in. So mad at the service we had and to constantly keep calling and driving there, I finally called Chrysler. The woman was nice and gave me a case number and said to not pick up the car until Monday because the case worker would get in contact with us and the dealer then. That Monday a caseworker contacted my husband and said to not pick up the car. When I was driving home from work around 430pm I received a nasty voicemail from service saying they had talked to Chrysler and we had to pick up the car before they started charging us for the rental. We called service and talked to service manager and he said they had not spoke to Chrysler but that we needed to pick up the car, even though they never fixed the issue in the first place. He said we just needed to continue driving it and bring it in when we find it having the issue. So we called Chrysler and they said to pick up the car, even though we were just told not to. LACK OF COMMUNICATION ON EVERYONES PART. We picked up the car and they already had someone going to get the car once we pulled in, were handed the keys and not one word was said to us about the diagnosis or anything. Left that day furious and to this day CONTINUE TO HAVE ACCELERATION/SHIFTING PROBLEMS, almost got in an accident due to it also. Along with the gearshift making sounds, and car shaking when idle. We live 40 minutes and 19 miles from the dealer, and I thought that buying a new car would mean reliability, which I have yet to get. We both work full time, go to school, and have a second part time job. Around 50+ hours a week for each of us, and we dont have much spare time together, we didnt want to spend our off days or free couple of hours dealing with all of this. Ive been a Jeep lover my entire life, along with my family. Theyve all owned numerous jeeps over the years, new and used. I have NEVER once had an experience like this AND I will never recommend this dealership or service department, or any Chrysler made vehicle of that fact to anyone I know. Im so disappointed at the way everything has been handled thus far and will continue to fight this until I get it resolved and my story is HEARD. We also own a 2012 Chevrolet Equinox we bought from Joseph Chevrolet and will continue to take our business there. Weve not had one problem and we LOVE the car and they also provide free oil changes (which they threw in with purchase) and they also offer a rental car in the meantime to run errands if you dont have time to wait for your car to be serviced. I would recommend you take your business there.

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