Recent Arrival! AWD. 2020 Lexus RX 350 AWD 8-Speed Automatic 3.5L V6 DOHC 24V Check out this Pre-Owned vehicle here at Gladstone Dodge Chrysler Jeep RAM and take advantage of the Gladstone Guarantee. Ask about our Powerhouse Advantage. It includes,...
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1
Began on phone to purchase new car. Warm and friendly sales person had a car in mind. Traveled to dealership (3 hours) and car was not available. He did have another car in mind so I purchased that. Said it would be in in 5 days. Waited a week no call. I called and no sales person or manager would answer the phone. Left message for sales person and manager in the morning and no one called back that day. Got a call next day and assured me vehicle was ready including additional equipment ordered. Traveled to dealership again and found vehicle not ready. Needed to order part. Week later traveled to dealership again and part did not work. (Programming problem.) Was told by tech that fix was ready and to make appointment. Made appointment for re program and was called the night before by A.J. that I did not have an appointment. Told him who gave me appointment and he told me that he would call me next day at 9:30 am. Never called. I called and asked for A.J. and he hung up on me. General Manager called and he told me programming wasn't ready. I told him I talked to the tech and he told me it was. General Manager was trying to make an excuse and did not know I had talked to the tech. Can't understand how this dealership stays in business.
