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Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5
Just bought our 4th car from Carmax Plano over the past 6 years. We've sold them two cars too. We bought both teenagers their cars in last 13 months. We actually used the 5 day return policy on the car before last becasue we thought that something was wrong with the electrical system on that car. I could never recreate the problem for the carmax technician, but I had bad feeling about that particular car. So even though they never even saw the problem (and had no reason to even believe me that something was wrong) they took the car back within the 5 days and gave us our money back. We found another car of same make, model and miles and bought that one instead. I will never go anywhere else. I really really like the people too.
