CarMax values transparency and wants you to love your next car, not settle on it. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov/recalls to learn if this vehicle has an unrepaired safety recall. At CarMax, finding the right car...
Customer Service: 1 Buying Process: 1 Overall Facilities: 3
We transferred a car from another location to this one which worked out fine. We looked at it, test drove it but could not purchase it at that moment because we needed to go to the bank to work it all out. We agreed on a day to hold it until and we came in on that day and looked it over again. One of the salesmen who had been working with us saw us and stopped for a minute, he was busy so he moved on. We left to go across the street to get a quick coke because I was getting a headache. When we came back the car was marked for transfer to another location. Nobody told us there was another interested party or advised that someone was tracking it! This is something our salesman knew during this whole time and that we found out as we had our check in hand watching the car drive away. Good customer service would say that telling the customer that someone else wants it would maybe be a good idea; it may even push the customer more to make the purchase which is good for the dealership. The store manager said the salesman told him we didn't want it. Those words NEVER escaped our lips. We were there with the check from the bank. We were ready to purchase. We feel like the car was taken out from under us and there was nothing we could do about it. The car was on hold until that day, the day wasn't over yet. This car is a hard one to find and we've been looking for a long time. We were, and still are devastated.
