Recent Arrival! 4WD. At Danvers Ford we want you to know that all our vehicles are priced at a competitive value position to the market. We use an independent 3rd party software to research internet listings on all vehicles in the market so we can...
VIN 1FM5K8HC4MGA25795 may have been
recalled. Check full report for more information
With a loose motor mount, motor vibration may cause the axle to disconnect from the engine and could result in loss of power, increasing the risk of a crash.
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Lincoln Aviator vehicles. The right hand motor mount fasteners may have been incorrectly tightened, and may loosen over time.
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1
The service department does not answer the phone and you are forced to leave a message and wait for a callback. It appears that the their technicians are not properly trained as I have had to go back 3 times to have the same problem fixed under warranty. BTW...after the second service they returned the van to me "fixed" but actually broke something else in the process. Each time I went in, I rented a car from them...stupidly I believed Ford would pay for the rentals since it was warranty work. WRONG...Ford will only pay for your rental if you buy their extended warranty...how this maked sense I don't know. As a result I an out $300 in rental cost because Ford sold me a defective product. When I complained to Larry the service manger...he said if I wasn't happy I should go someplace else. I asked to speak with his supervisor and he told me has had no supervisor and was an owner. He was defensive, full of excuses and rude...obviously never having received any customer service training. This was all on a van with just 15k miles. I can't believe in this day and age that any business world treat customers like this. Don't think my experience was a fluke...check the other reviews here and on dealerater.com and you'll see this is how they operate every day. How they are still in business I don't know but I'll be glad toy see them shut down.
