Customer Service: 1 Quality Of Work: 2 Friendliness: 1 Overall Experience: 1
My Honda had a problem with rolling backwards on hills when it had about 25, 000 miles on the ODO. I brought it to the dealer and was told that I must have done something to damage the transmission because Hondas do not have problems with the transmission. That was the first indication that I was going to have problems with this dealer. I was also told that I would be charged for the repair. I pointed out that the car had low mileage and was still under warranty. The individual that was 'helping' me insisted that the warranty was for 20,000 miles. That is not true of any Honda transmission, but this fellow got snappy with me when I insisted that it was still under warranty. This employee was one of the most senior in the service department and would know better. I had to get the warranty paperwork out to prove to him that it was still under warranty. I finally got the car in for service, but was not offered a loaner car or even a ride home, so I had to take a bus. The service call took several weeks and I was never updated as to the progress. I received a call from Honda Corporate about the dealer and what I thought of their services. I was very honest with them and they said that they would contact the dealer. I never heard from the dealer again. Not long after I brought my car in, Honda had a recall on that model for the transmission allowing the car to roll back on a hill!
