Recent Arrival! Earn Rick Case Rewards, Save $100s, Even $1,000s on future purchases, Free Car Washes & Discount Gas for Life. White 2021 Lexus RX 350 FWD 8-Speed Automatic 3.5L V6 DOHC 24V 20/27 City/Highway MPG Awards: * JD Power Initial Qua...
Customer Service: 4 Buying Process: 1
ok, so 4000 charachters is not enough space for me to rage about my terrible experience... they took what is supposed to be an exciting quick purchase and made me walk out without a car, in doubt of what i wanted and seriously questioning Mr. Rick Cases' business approach.1. way to many salesmen. counted more than 10 just sitting around staring at the door, waiting for their next victims2. very aggressive. now, i mean VERY. getting calls at night and early in the morning from various people (who obviously hadnt communicated) asking me if i wanted to go forward with a purchase. that alone made me quesion whether i would go back! 3. Different people involved with our sale. dont get me wrong, the initial salesman was very attentive, correct, and informative. a real host -he offered us a drink and sat us down to explain the ins and outs of lease vs loans. but as the time went on, and the hours passed, loads of other people were involved. from the sales manager to the floor manager- it all felt very forced, very fake and extremely ungeniune. 4. Took too long. its such a shame- i walked in wanting to purchase a VW Tiguan ON THE SPOT, having owned and driven VW for over 10 years...and on the way out, more than 4 hours later (!) decided to go for a jeep cherokee instead. Rick Case, a piece of advice, TIME is money for your customers. and the longer things took, the more I questioned the dealership. thats when i started looking online at reviews. wow- so many bad reviews! A FEW TIPs: -when a customer emails, answer back!!! -listen to what your customers want-manage labor based on demand (or they should atleast look busy) -stop hiring people who arent genuinely interested in your customers or their needs. very disappointed. very.
