Leather. This 2021 Lincoln Navigator L Reserve in Black comes with the following features: V6 10-Speed Automatic RWD GVWR: 7,500 lbs Payload Package, Leather, 14 Speakers, 3.73 Axle Ratio, 3rd row seats: split-bench, 4-Wheel Disc Brakes, ABS brakes...
Customer Service: 1 Quality Of Work: 2 Friendliness: 2 Overall Experience: 1
We had the first oil change on our used car purchase on July 29, 2016 at 76,662 miles. We were told to bring it in in 6,000 miles to have the second free oil change and oil change. At 6,000 more miles it would have been 82, 662 miles. I brought the car in yesterday 9/15/2016 at 81,273 miles. I was informed after 30 minutes that according to the service department I was over my mileage to have the free oil change and tire rotation. They had put a sticker on my vehicle that showed the mileage (wish I had taken a picture of it, live and learn) and that it would be $70 + dollars to have the work done. I told him we were within the 6,000 mileage that was on the sticker and they needed to make it good. He informed me that he would cover it but he wasn't suppose to. When we purchased the vehicle the fuse box cover was missing. Rick made note of it and supposedly got it ordered. When we went in the first time we ask about it, the person who knew if it was there or not was out of the shop for the day. Yesterday I ask the service department to see about it and my husband also called Rick. Rick informed him that the cover was there. Needless to say I left without the cover to the fuse box. I realize that we purchased a used vehicle NOT CERTIFIED, the only thing we could truly afford, but when I am promised something and something needs attention I feel I should be treated as if I purchased a new vehicle from you.
