2021 MAZDA Mazda6

Customer Service: 2 Quality Of Work: 1 Friendliness: 3 Pricing: 1 Overall Experience: 1

I was very excited when I found a 2008 Subaru Impreza hatchback that was within my price range at Morries Inver Grove Mazda. Initially, the car looked nice and I liked how it drove. I even liked our salesman (Im not posting his name here because I truly believe his has ZERO fault in this and was nothing but gracious). When the time came to sign the papers, we met with a rep from the finance department (who I later learned was extremely new on the job). While I was going through the paperwork, my boyfriend asked if we could see the title and a few other questions in regards to the transfer and chain of title (as we had done our research and knew the car was from NJ and purchased at auction). The finance rep seemed taken aback and replied with an annoyed response about privacy laws and how the title is in a warehouse. It is directly stated on the website of Lori Swanson, MN Attorney General that licensed dealers are required to keep titles on premises. When we returned the next day to provide final payment and auto insurance information, we asked for a photocopy of the title application I had signed the night before, so we could verify some information. When we asked the rep for the copy, he was very short with us, borderline aggressive, and lashed out at my boyfriend. He was saying things about how he didnt see why we needed a copy, did we think they didnt legally own the title, and why would they risk their license on not having a title. Knowing they had a 7-day return period, it was solidified in my mind right then that I would be getting an independent inspection and taking some time to reconsider, given how this deal was souring.My mechanic looked it over and found a handful of problems ranging from easy/cheap to fix (air filter, worn belts, tire pressure light) to WOAH (DUCT TAPE holding the fender together and seeping head gaskets). The $90 I paid for that inspection was the best money Ive ever spent. I called Morries from the parking lot of my mechanic to inform them that I was on my way to return the car and the service manager claimed he had no idea these issues were present. My mechanic had no reason to lie to me, they didnt even provide me a quote for the work that was needed.I got the final run around when the time came for them to give me my check back and they told me I would have to call my bank and have a stop payment put on it. It was 7:30 PM so I would have to call the bank in the morning. On the phone the next day, my bank tells me that Morries had already deposited the check and I would have to get a check back from them. I call Morries again, extremely frustrated, and they tell me Oh the check had just been deposited before you were here and the billing team left. It was like pulling teeth to get the whole truth out of them! I tell the billing guy om the phone I my check in the mail that same day. I get a call back 15 minutes later and they tell me the check was just put in the mail. I then email the woman I had contacted at Morries previously about the return policy asking for confirmation that the check was sent that day. I didnt hear from her for the rest of the day. I emailed her the next morning to follow up on my request and she gave me the contact information for the guy in billing I had spoken to the previous day. I emailed him and asked for confirmation that the check was mailed the day before. He sent me a copy of the check and a tracking number and said the check went out in the mail yesterday. I looked up the tracking number and there is no package associated with the number. So, I emailed him asking for an updated tracking number and he said I apologize, we didnt get our GM wasnt here to sign the check yesterday, it was sent out today and you should have it tomorrow. The tracking number is correct and should be in their system soon. (this is verbatim from his email). I replied and asked to have their General Manager call me personally. The GM and I spoke, and he offered to have the check hand delivered to me that day, which I accepted, for good reason.

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