CarMax values transparency and wants you to love your next car, not settle on it. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov/recalls to learn if this vehicle has an unrepaired safety recall. At CarMax, finding the right car...
Customer Service: 1 Buying Process: 2 Overall Facilities: 4
The facilities at Car Max are nice. The person who helped us was really nice and didn't resemble the average used car salesman. That being said, he didn't know ANYTHING about cars. He showed us the wrong car, didn't know anything about the details or basic information about the car, didn't know about the warranty options, and didn't really know what other cars were on the lot to use as comparisons. We came ready to buy and just wanted to see a certain type of cars around a certain mileage. We wanted to be directed and advised and left confused and disappointed. Didn't they want to sell a car?
