Ken Garff Nissan Ogden is honored to offer this good-looking 2021 Subaru Crosstrek.All Vehicles Professionally Detailed!!, All Vehicles Receive a 100+ point Safety and Drivability Inspection by ASE Certified Technicians, 17 Alloy Wheels, 3.90 Axle Ra...
Customer Service: 1 Buying Process: 1 Overall Facilities: 2
I came into this dealership on JULY 18, 2015. I traded in a car after much headache and frustration over the littlest requests. After driving the car I purchased for 18 days, I still had NO contact from Ken Garff's financing department, their sales assoc, or my credit union. After several phone calls to Ken Garff and multiple calls to my financial institution, I was informed that the credit union was waiting for proof of income that they had requested from Ken Garff. This was never requested from me. They also informed me that they deal solely with Ken Garff once paperwork is signed with them. My payment for the trade-in that Ken Garff agreed to payoff was due on JULY 28, 2015. After checking on my car loan today, I noticed that the trade in loan has STILL NOT BEEN PAID OFF!! Yet my new loan had FINALLY funded 18 days after signing paperwork. This only happened due to the last phone call I had made to piece together the information my credit union needed that Ken Garff wasn't requesting me or providing to them. I called Ken Garff today, I was told AGAIN that the person I worked with in the finance department was out and I would need to leave yet another message or call him back. I asked to speak to someone else in the finance department. The person I spoke with agreed to look into why a payoff hadn't been issued. I requested a call back with the information. When he called back and left a message, he informed me that the payoff will be sent TODAY!!!!!!! Did I mention I made this purchase on JULY 18, 2015 and it is now AUG 6, 2015. I am currently considered 10 days late on my payment to my credit union for a car I DON'T EVEN OWN!!!!! He then proceeded to place blame on ME, saying there was a delay due to the information they were needing. THEY NEVER CALLED ME FOR ANY INFORMATION!!!!! Do NOT buy a car here.......RUN THE OTHER WAY!
