Customer Service: 1
I was barely out of my car when a saleman approached me and asked what I was hunting for. I told him what type of vehicle I was interested in. He looked up his inventory and discovered he didn't have one on the lot. He said he would speak with a manager and see if one could be obtained. I waited for about 15 minutes and he finally came back and asked me again what I was hunting for. He said he'd be right back after he checked with a manager. After another extensive wait he came back and said they would be able to get one in just a few days and call me back. I waited a week and followed up a call to Oliver, the salesman. He said he would call me back that evening. Again, never heard anything. Called Oxmoor Toyota and askd to speak to a manager, none was available at that time, but was told a manager would call be back in just a little while. It's been days and I have never heard back from anyone.
