Customer Service: 1 Quality Of Work: 3 Friendliness: 1 Overall Experience: 1
I made appointment for oil change on 2012 Camry, the way this dealership works if you make an appointment you're considered fast tracked, you are in and out as quickly as possible. Within 15 min your car is at least looked at. Well that's how it should have worked. Today I go in at 10:am for appointment to have oil changed, at 11:am I go back to service writer and asked how much longer, I have a lunch appointment. The young man was courteous and went to see how much longer it would be, when he came back he said 10-15 minutes I was next in line. I said ok!20 minutes pass so I asked again and was told they're finishing up and will bring the car around in a few minutes. I said ok and explained why I needed the car for lunch date. Now it's 11:30am and I ask the service writer again about car he goes and check and comes back and say we have 1 more ticket in front of you and we'll bring car in to get started after that. What!!! You told me the car was going to be ready in 10-15 minutes, then it was a few minutes, now it's we haven't even brought car into service bay at all for oil change and theres another ticket in front of mine still.I told service writer just bring car around I can't wait any longer. I walk outside to see service guy getting car from back of lot. That means they never had car in shop, he was lying to me the whole time, just holding me captive.
