Northsky Blue Metallic 2022 Chevrolet Silverado 1500 LTD RST EcoTec3 5.3L V8 8-Speed Automatic 15/20 City/Highway MPG At Liberty Chevy we want you to know that all our vehicles are priced at a competitive value position to the market. We use an ind...
Customer Service: 1 Quality Of Work: 1 Friendliness: 4 Pricing: 1 Overall Experience: 1
November 4th was not a great day to work with these guys at Liberty. I won't mention names, but will try to state my experience as I think it should be communicated to other potential customers. Had an opportunity to see the 2017 Chevy Volt Premier at a dealership south of Boston the day before and was made some offers for me to purchase at that time. I typically don't purchase until I have slept on the decision. Friday morning had me thinking that I liked the vehicle. As Liberty was really close to me I decided to give them a chance for my business for a variety of reasons. Saw the car that I thought would best meet my needs on their web site which indicated it was in transit. Called up the dealership and asked to speak with the General Manager to explain myself. Was directed to whom I thought was the GM. He was very cordial and indicated that they were about to have a 20% off sale on that vehicle starting after noon and that I should probably try to come down to see it and reserve it when it arrived.I also explained that I had a very good trade value on my car from the south of Boston dealership and gave him the particulars on the trade. As I had also been looking at another car from another manufacturer I felt the value was accurate. I think the 20% off enticement was a result of my indicating what the other dealer was offering on the sale price of their car. He assured me that they could offer in the same ballpark the amount on my trade. So, with the thought of 20% off of the Volt plus a value that was reasonable, I agreed to visit with them. Upon arrival, I was greeted by the sales associate who would be guiding me and joining me for a test ride. I indicated that I had driven the car, but the salesman encouraged me to give it another try. The model they had was the Volt LT which is what I explained to the salesman, not a Premier. He said they both drove the same. I thought, just give it a try to see if anything was missed before. Really liked the car (again), but told hime the model I was looking for was in transit from the plant. He said, yes that was true. So, two folks indicating no car on the lot, but was in transit!!! So, I said I also wanted to see the new Malibu Hybrid and we went out to the lot to find one.....no looking on the inventory, just go out on the lot....now, this is a small dealership so that is probably why we went wondering around the lot looking. In that process, I came upon a Volt model which was the same one listed in transit on the web site. I was excited, but also concerned that somehow it was really there....probably an omen of things to come. I should mention that when I got to the dealership, the salesman took me in to also meet the alleged GM who it turns out was the business development person or internet manager....far cry from a GM. It has been my experience when purchasing cars, that usually the GM is the final word for pricing which is why I asked for the GM in the first place... shame on me for not doing a better job of qualifying! Ok, so my trade was looked at after returning from the test drive, the numbers were given to the salesman and much to my surprise the Volt pricing was probably about 4% off of list price on a car worth $40K plus which was a significant difference from my conversation prior to my visit. It gets even worse in that they also were offering me $5K less on my trade from what I had discussed with the alleged GM. Needless to say I was surprised, disappointed, and felt it was time to leave. The salesman asked me to give him the chance to discuss with the powers to be my response. At that point the, Internet manager came out and said something like "did I like the car"....cut to the chase folks.... goodbye Liberty. I have purchased in my lifetime a fair number of cars and yes there is a preconceived notion that they are not the most trustworthy folks. In my own dealings, I have seen a few bad apples, but mostly professional folks trying to sell a product and make a profit which is understandable. Two caveats for this dealership staff. Say what you mean, remember that your integrity and relationship building are not only going to produce this sale, but others from referrals and good feelings about your dealership. Sad to say, not a good day for them, nor me, but I can purchase elsewhere... they loose, not me.
