This Cyber Orange Bronco is a Beast! Loaded up with all the goodies and a 12K winch to pull you out if you get stuck! Get to Tower Today and check this Beauty out! Local Trade. A comprehensive 182-Point Honda Certification Inspection was conducted o...
Customer Service: 1 Buying Process: 1 Quality Of Repair: 1 Overall Facilities: 1
I had a terrible experience. It was my first time ever buying a vehicle. I bought a used Honda Civic XL-E fully loaded with 4,000 miles on it. Carlos and Brian V helped me buy it. I get home and realize that there is a huge spot on the fender where it looked like something chewed it. (They have a dog living at tower honda that they feed and water. Make sure you check your vehicle because I am almost positive that dog chewed the side of this car.) I call Brian and I bring my car back to the dealership the next day (Saturday). They sent it off to fix the fender. I get my car back on that Friday. I was headed out of town this weekend. I get to Dallas and notice that my door is hanging and chipping paint off my door. When they fixed the fender from the dog marks, they misaligned the fender and it was now rubbing the crease of my door causing paint to chip. I go back to Honda when I get back into town on Tuesday. I walked in requesting Brian or Carlos since they were already aware of the situation. Well, a guy named Lenny walks up to me. Completely rude and doesn't believe me that the fender is the reason my paint is chipping. After asking to speak to Carlos or Brian, I got nowhere. He said they were "both out of the office" which I ended up seeing Carlos 5 minutes later when he walked up wondering what the problem was. FINALLY, Lenny sends me to the service area and they say they can realign my fender and fix the paint that is chipping. I was so thankful. I left my car there on a Tuesday. I get a call on Wednesday saying it is ready to be picked up. I go during my lunch hour and all the service department did was realign my fender so it wasn't rubbing my door. They didn't attempt to cover the paint up or anything. I told them I needed the paint fixed. They kept my car for another few hours then called me back again on Wednesday and told me it was ready. I go after work to pick it up and it literally looks like someone wrote silver sharpie on the spot that the paint chipped off. They didn't grind down the spot where the paint was missing. They just covered the spot up with silver paint. My car is BLUE. I was so upset. The service tech told me there was nothing else they could do. The next day I noticed a DENT in my car from where they realigned the fender. SO NOT ONLY DOES MY BRAND NEW CAR HAVE SILVER SHARPIE ON IT, IT ALSO HAS A LOVELY DENT. Tried to contact Honda and they refuse to help me. I am getting the word out to everyone to NOT GO THERE. TERRIBLE SERVICE
