CarMax values transparency and wants you to love your next car, not settle on it. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov/recalls to learn if this vehicle has an unrepaired safety recall. At CarMax, finding the right car...
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1
I tried having a car transferred from one Carmax to my local Carmax and set up an appointment to see it. When I got there....the car was not there! They transferred it to the wrong dealership. The salesman trying to "help" really did nothing but blame me for the mistake. He kept accusing me of calling the wrong dealership, even after I offered to show my outgoing call history which did not have a Carmax number in it. The wrong store contacted me after I filled out my information for the tinley store. The salesman, Keith, at tinley did not try hard to find a similar car for me to see since I was already there. He offered to have the car appraised, and came back with such a low number, I laughed and walked away. He kept saying he knew what he was doing and I wouldn't get a better offer...but I knew the worth of my car and I DID get a better trade in offer for my old car from another dealership I visited later that day in orland. I also found the same make, model and year of the car I was supposed to view at Carmax at the orland dealer, with a third of the miles and $2500 cheaper! It was a huge mistake and waste of my time to ever have looked into buying from Carmax.
