2022 Jeep Grand Cherokee WK Laredo X Diamond Black Crystal Pearlcoat Grand Cherokee WK Laredo X, 3.6L V6 24V VVT, 4WD, 115V Auxiliary Power Outlet, Altitude Appearance Package, Altitude Grille, Black Suede Seats w/Black Stitching, Body Color Claddin...
Customer Service: 2 Buying Process: 1 Quality Of Repair: 4 Overall Facilities: 4
During my last visit to Chevrolet of Watsonville, I was treated well and was satisfied with my one on one interaction with the employees that worked with me. However, every time I get my truck serviced, I attempt to get it detailed and receive a different excuse about why that can't happen each time. I am wondering why that service is advertised at all, as I am never able to actually get it done, even offering to leave my vehicle an extra day. It just adds frustration on the customer end of things. I've tried to get this done at least the last three consecutive times I have brought my vehicle in to be serviced. I will say that my overall experiences with the service department have been far superior than with the sales team. Purchasing my vehicle new from Chevrolet of Watsonville in 2015 was one of the worst experiences I have ever had with any business, period.
