Certification Program Details: Safe & Economical---- May have dings, dents, and minor scratches---- May require additional repairs not related to safety ----PA state inspection and emissions ----3-month, 3,000 miles Limited Powertrain Warranty includ...
Customer Service: 2 Buying Process: 5 Quality Of Repair: 1
The vehicle buying experience was awesome; however, after the sale they have no use for you.I stopped in to look at a new truck and although they did not have the vehicle I wanted they searched and had the truck I wanted (with the features I wanted) on the lot two days later. The salesman and buying experience were great and I left the lot a happy buyer. When the engine light came on I stopped in to have them plug the scan tool in, to see if I should continue driving or not, and they told me they did not have 15 minutes to scan it, so I went else ware. When I purchased the truck I also purchased the rust proofing, with the agreement that I was to come back every two years to have it re-sprayed, however when I called to make that appointment they told me Bob was not in and he was the only person that could schedule the appointment. So, I continued to call and stop in to the dealership over the next SIX months only to be told that Bob was not in and he is the only person on earth that could schedule the appointment. One time they did tell me a new guy was going to take over for Bob but he wasnt in that day either. Later they went back to the Bob is the only guy routine. I even spoke with the salesman, who sold me the truck, who assured me he would have Bob call me to set up the appointment but needless to say I never heard from Bob or the salesman again. Whats ironic is that they mailed me a form letter, a few months back, wanting me to buy another vehicle from them!
