Customer Service: 1 Quality Of Work: 1 Friendliness: 3 Pricing: 3 Overall Experience: 1
This review is in regards to the MINI dealership service and sales. I purchased my Paceman in August of 2013. The service visit I mention was in January of 2016.I do not recommend this dealership. I originally purchased my car here several years ago, I had to drive out from San Francisco because they would not work with any of the other dealerships that were closer to me. They had the car that was optioned the way I wanted, but refused to do any kind of transfer. Most dealerships will do transfers without much trouble. Not impressed with the whole process as it was a 4+ hour drive each way, and a lot more paperwork and hassle due to it being sold in NV, and registered in CA.Car regularly had issues, and the last time it started having trouble when I was on vacation in Tahoe. MINI roadside assistance had it towed to MINI of Reno. It sat at the dealer for two weeks and they kept wanting me to authorize more money (for a car still under factory warranty!), but seemed to have no idea what was actually wrong with it and kept telling me they just need to look at it more. Had to do another 4+ hour drive to go get it, still not fixed, and hope it didn't completely break down on my drive home because I needed the car. I was able to fix it in my driveway the next day (end link bolts had started coming loose causing clunking and rattling noises from the rear suspension). I sold the car 2 months later and when I had the car appraised by another dealer, I found out MINI of Reno did not return the factory tow hook, so I got to buy a new one before selling the car. They also moved all of my belongings in the car (emptied every compartment) and just tossed it into a giant box in the back. There was clearly no respect for any of my belongings.Terrible service. I do not recommend the sales or service department. I contacted both the dealership and MINI USA regarding these issues. Never heard back from them.
