Recent Arrival! XSE ** Accident Free 1 Owner CarFax ** Heated Leather Seats ** JBL Sound ** Dual Climate Control ** Blind Spot ** Power Liftgate ** Alloy Wheels ** Apple CarPlay Android Auto, Washington, Winchester, Front Royal, Martinsburg, Manassas...
Customer Service: 1 Overall Facilities: 2
Went in to begin an engine oil consumption test due to letter from scion. First visit they explained I would need to replace my valve cover gasket due to the presence of a very small amount of oil they explained they could do this for 160.00. Now for a 20 dollar gasket and 30 min of labor this seemed unacceptable so I left and changed the gasket myself for 20 dollars, the service advisor explained that I could change the oil myself to begin the test so I did. Brought it in for my appointment to begin the test. It was then explained to me that they would need to do an oil change for 45 dollars. I explained what I was told and they insisted the oil needed to be changed, fine do I did and they started the test (visit #2). During the prescribed 1100 miles needed the marking tape fell off of the dip stick due to poor application. Went back after 1100 miles (visit #3) had to wait for almost 2 hrs so they could verify my oil level. They finally came out and stated it had consumed a lot of oil and had failed the test BUT they had forgot to enter the proper code into the computer so I would need to drive another 2-300 miles and bring it back and they had changed the oil again. So I drive 258 miles and bring it back (visit 4) this time magically the engine had not consumed a drop of oil after drinking oil like gas for the last 3 years now it is no longer consuming oil, yeah right. So now I have been told to begin the test again and drive for another 1100 miles and go back again (visit 5) to get the results. What a joke!
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