Thank you for visiting another one of Powell Watson Motor Group's online listings! Please continue for more information on this 2023 Buick Encore GX Select with 9,612mi. This versatile SUV is perfect for families or contractors with its oversize...
Customer Service: 1 Quality Of Work: 1 Friendliness: 2 Pricing: 1 Overall Experience: 1
When I started looking into the new Tacomas, I went to Toyota of Laredo first, since it is the dealership closest to home. I started by looking online at their inventory. At the time, they advertised to have 57 Tacomas "available." Most of us assume that means they have the item in inventory. It turns out, it's a wording trick (the first of many). When I arrived at the dealership, they had one on hand.Despite this, I was prepared to work out a deal. The salesman, Alberto "Tito" Garcia and I went through the paperwork, but I noticed that they were trying to skip over important information. When the salesman wrote up the first deal, he left off the interest rate. When I asked about it, he told me that it was computed for 4.9% through Toyota finance. I told him no, and that I would get the loan through my bank. They also wanted me to agree to buy a truck that they didn't have on hand, and that I hadn't seen--I was willing to buy, but I had no intention of buying it without seeing it (and the invoice). it really hit the fan, though, over the value of my trade in. They had grossly undervalued my truck (I had checked through BlueBook, kbb.com, and I had had it valued at the Ford dealership). So I told the salesman that I was leaving, and I told him bluntly that I knew they were trying to rip me off and that I didn't appreciate it. I had to ask several times to get my keys back.Later that same day (Saturday), I received a phone call from out of area. It's someone asking about my experience at the dealership. So I laid it out for her. On Monday, I get a voicemail from the salesman, Mr. Garcia, wanting to work out the issue. I had cooled off, so gave him a call the next day. He said he didn't know why he had called and left the voicemail. At this point, I gave up.Do yourself a favor. Avoid these people - drive a little and buy your new car somewhere else.
