Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 5
While traveling yesterday (11/16/2016) from Aurora, IN to visit my mother in Greenfield, IN with a female friend, we came up over the railroad track in Milan; felt the minor bump; and started hearing the noise from under the car that told us there was definitely something wrong. We pulled into an empty parking lot and looked under the car to see a large black panel of hard plastic hanging from under the engine area. With flashers activated to alert other drivers of our verrrrrry slow progress, we made our way around the corner to Tom Tepe Auto Center. Ron came out immediately to find out if he could help. To make a long story short, my Dodge was put on the lift; the panel was reattached with a smile and a handshake in less than an hour -- AT NO CHARGE!! Deb & I could not believe it. I have been the victim in the past of excessive charges because I am an uneducated female when it comes to engines. That did NOT happen at Tom Tepe. I cannot say enough positive comments about those folks. Marvelous!!!
