Boasts 21 Highway MPG and 16 City MPG! This Nissan Titan boasts a Premium Unleaded V-8 5.6 L/339 engine powering this Automatic transmission. Trailer Wiring Harness, Tailgate Rear Cargo Access, Remote Keyless Entry w/Integrated Key Transmitter, Illum...
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 2 Overall Experience: 1
I purchases a used truck on May 19, 2016 from Deacon Jones Nissan. I am satisfied with my truck, but wish I would have never dealt with this dealership. It started with small hiccups and snowballed into an awful experience. I live in North East Durham and drove 1.5 hours to the dealership. When I arrived I was greeted by KEN and shown the truck. When test driving the truck I was only allowed to go to the next stoplight away from the dealership because the truck was running on empty ( I believe this was to cover up any mechanical issues that they were currently working on). I was satisfied with the truck and purchases it. I asked all the questions regarding registration and plate renewal, as i was concerned because the vehicle I traded in was due for renewal, and was assured everything was included in the fees of the final price and I was covered until 2017 ( This is the first lie they told me, I will explain a little more later). While waiting for the paper work to finalize I was told that they would clean and wash the truck ( another lie) and they would call me by the Following Monday to schedule and appointment to have the truck serviced like they originally planned. Guess what, NO CALL! I called them about my recent purchase and how they agreed to call me to schedule a service, they replied like they never knew they even had that truck. Then they confirmed that the parts for the truck did in-fact arrive at their dealership and went ahead and scheduled the service. After 2 more return trips (total of 300+ miles) and a total of 9 days with out the truck i had just purchased 1.5 weeks prior, several calls to the dealership to receive updates because you know as they assured me they would call me with updates (lie), my truck was finally ready after they had to send it to their Ford sister company to fix the part they had installed incorrectly.On my return trip from the first attempt of fixing the truck I had a mystery issue when accelerating that wasn't there before. Concerned, I called the dealership to see if they had done anything that my have affected the transmission or acceleration of the truck and was told their technician who worked on it was on break, and they would call me back. I researched the issues and its a common problem with the truck and does not cause damage. This isn't the problem, the problem is that the dealership agreed to call me back to explain if they had done anything that may have affected the transmission or acceleration. I never once received a call from anyone at the dealership about my concern.Now that I have received the title and registration in the mail, I observed that the new registration expires on 05/15/2016, not in 2017 like their salesman stated. I called the dealership only to be transferred to a woman who handles the paperwork. I explained the situation about the registration and she replied with " Our salesmen is wrong, those fees were for the property taxes for last year' and " you will have to pay renewal for this year", " he shouldn't have answered a question like that, he should have sent you to me." I went on to explain that I understand that he was incorrect, but it is not fault that your trained salesman mislead me and didn't know how to conduct your business and now I am stuck paying for a registration I was assured was valid till 2017. She then had there Manager call me and I explained the above to him. He stated the same thing the woman did but requested an e-mail copy of the registration I had received, and that he would get back to me. Well what do you know, I spoke to him over the phone, explained everything to him in email, sent him a copy of the registration, and still have not had any reply from the Manager.
