2023 Ram 1500 4D Crew Cab Diamond Black Crystal Pearlcoat Laramie HEMI 5.7L V8 Multi Displacement VVT eTorque 8-Speed Automatic 4WD1500 Laramie, 4D Crew Cab, HEMI 5.7L V8 Multi Displacement VVT eTorque, 4WD, 12'' Touchscreen Display, 2nd Ro...
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5
We bought my husband's Wrangler from Rich Dzwonchyk in 2013 and when he felt it was time to trade it in and get a new one we went back to Rich to discuss our options. We initially went to see Rich in August or September but he told us there wasn't a large inventory of Wranglers at the time and it would be best to stick with our current Wrangler for the time being, they expected more toward the end of the year. We had brought the Wrangler in for brakes last week and decided to talk to Rich again about what was available, then my husband saw the Oscar Mike on the show room floor. Rich talked to us about pricing and we decided it was time to upgrade. Rich, C.J. (the GM), and the finance department really came through for us and got us a great deal on our trade, they made everything so easy for us too. We put a deposit down last weekend and came in this past Saturday to pick up our new Wrangler. When we got there they had all of our paperwork ready and all we had to do was wait for the extra key to be cut. While Rich was helping my husband setup all the features in the Wrangler, I went and spoke with Jim in service who helped me understand the maintenance schedule and he was also very courteous and helpful.I have only ever owned Jeeps and before finding Executive had never found a dealership that was worth going back to. Their staff is friendly, not pushy, and always helpful. When I had warranty work issues with my Jeep Cherokee over the summer Rich, John (the service manager), and C.J. (the GM) worked together to help get my Jeep back up and running. John knew my biggest issue in the past with the service department was the lack of follow up so he made sure to check in with me every step of the way. Bringing him in as part of their team helped this dealership immensely, sales had always been great but service needed a little help. Overall, we highly recommend this dealership, specifically Rich in sales. We have purchased 3 Jeeps from him and will definitely be back to see him in the future.
