Pearl White Multi-Coat exterior and Black interior. Heated Seats, Navigation, Moonroof, Aluminum Wheels, Heated Rear Seat, Back-Up Camera, iPod/MP3 Input.KEY FEATURES INCLUDENon-Smoker vehicle, Navigation, Heated Driver Seat, Heated Rear Seat, Back-U...
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 4 Overall Experience: 5
I have been a proud owner of a pre owned and certified 2012 Rav4 bought at Toyota of Bowie. The buying/financing experience was excellent and the business gained my respect and appreciation. However, after my first service 3 months later, I was told that the original battery needed to be replaced. The battery would have been covered under warranty within the first month but was not any more. I felt that this issue should have been detected and taken care of during the certification process of the vehicle, but I was not able to resolve the problem at the time and vented my frustration at the service-experience-survey. A couple of days later I was called by Customer Relations Manager Ms. Charliene Gouker. She showed great empathy after hearing my story and within an hour called me back and offered me to not only replace the battery but on top of it offered me 2 free oil changes and tire rotations. Needles to say that I was absolutely thrilled about the way she came though for me at her shop and has made me a permanent customer of Toyota's service center. Thank you Ms. Charliene
