Hennessy Jaguar Land Rover North Atlanta is proud to offer you this Exceptional 2023 Toyota Sequoia Platinum! It comes well appointed, is exceptionally clean, and has undergone a rigorous mechanical and cosmetic reconditioning process. Come see why o...
Customer Service: 1 Quality Of Work: 1 Friendliness: 2 Pricing: 1 Overall Experience: 1
I've been a happy, loyal Landrover customer for four years. Ive enjoyed my car, havent had problems and had already begun to talk to my excellent salesman (Bob Lorenzo), about doing a trade in within the coming year for a newer, or new, vehicle. That said, my loyalty has been put to the test this past week and a half. It all started innocently enough I brought my truck in for a routine, 90,000 mile check up. There was nothing wrong with the vehicle, but it was due for its regular maintenance. It was supposed to be a 24-hour turnaround. I went to pick up the car and paid $1,400 in service fees a bit steep, but worth it in my mind for peace of mind as Im not a car guy and an ounce of prevention (or $1,400) is worth its weight in issues down the road. As I was driving home (about ten miles), the check engine light came on. When I pulled into my driveway at home, my keyless entry didnt work. I called the dealership and told them what happened and I was told to bring the truck back in, which I did the following Monday. I didnt hear from Landrover again no updates and no calls to tell me my truck was ready. So, I went to the dealership again another $300 fee plus an additional $400 for ordering a new key. I, again, paid it, even though in my own mind had a few reservations of having to pay again for service I thought I had already paid for (especially since there wasnt anything wrong with my vehicle initially). You wouldve thought the dealership driver wouldve discovered the check engine light as he pulled my truck up to me to drop off. If for no other reason, out of a customer loyalty perspective, Landrover couldve considered waiving the second wave of costs as an apology, for not doing it right the first time and for the lost time and trouble in having to come back. But, I said nothing. After paying, I jumped back into my truck to head home and couldnt believe it: I now had a crack down the middle of my windshield. I had had three chips for some time - each for at least a year from driving on highways and road trips. There were, however, no cracks. Now, however, I have an eight inch crack down the middle of the windshield. I told and showed my maintenance point person, Allen. He talked to his manager and came back saying it would cost $700 to replace it at cost a deal he said was granted as an exception to the rule by the dealerships manager. I asked to speak to the manager, laid out the entire situation as I have above, and the manager said, The crack isnt our fault it wouldve happened to you sooner or later anyway, so we wont cover these expenses. In fact, Im going to lose money on fixing it at $700. What a horrible way to treat a customer. For a routine service on a car that had no issues, I ended up with a car with a check engine light, a key fob that didnt work and a cracked windshield and already out $2,100. Now, the dealership wants an additional $700 to fix the windshield they cracked? No way. Horible rating for a horible experience.
