Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1
Marietta Toyota - Advertises they are family owned an operated.My experience would lead me to believe another type of "Family" is running it.I saw an ad for a 2017 Toyota Tacoma Double Cab TRD Off Road with Premium and Technology JBL audio package on their website. VIN 5TFAZ5CN3HX026318 Advertised price $35,014. On 11/18/2016, I called the dealership and spoke to salesman Justin Gispert who advised it was on the lot, I could come by to see it and that he would have it pulled around. When I arrived, he had not pulled it around and so we went out to the lot. We could not find it. He came back and said that the person who takes care of the website made a mistake and put the wrong options on a Tacoma they had on the lot (which didn't have those options). I asked him if they would honor the ad price with the same options listed in it and he said he would check but thought that they would. We went inside and the sales manager (Andrew Austin) was not available so the Finance Manager Pete (Spanks?) came over and looked me right in the eye and said they would absolutely honor the ad price with the more expensive options on the truck. (Would have been $32,514 w/$2500 Costco discount). Mr. Austin called me later that evening and said they would honor the price but would have to arrange to get the truck with those options from another dealer or they would order one for me. He said he would contact me on Monday November 21 to confirm if the truck he found in Florida was still available. He did not call on Monday so I contacted him and he said the Florida dealer would not be in until Tuesday. I spoke with Mr. Austin on Tuesday and he then advised be that he would not honor the agreement we had the previous week but would give me the discount off the higher priced option truck in Florida ($38,774.26). After going back and forth, I finally asked to speak to his manager. He gave me the number for Mr. Jim Greenhaw. I called Mr. Greenhaw and asked him if it was a good time to talk. He asked who I was and I gave him my name. He asked what I wanted and started to tell him what had transpired so far. He cut me off and said in a very rude tone, I know what your story is and I'm not giving you that large of discount on that truck. Then he starts to rant about who gave out his cell number and that he is in the middle of a meeting. He said let me give you my office number at which point I said that is not necessary given his tone with me. He hung up on me mid sentence. I called back to the dealership and asked to speak with BJ Hope, their general manager. The receptionist told me he would be out until that Monday. Mr. Hope never called me back. At no time during any of my conversations did I raise my voice or do anything other than question them on not keeping their word. I started to think about the chain of events and it seemed like they were trying to bait and switch my sale. So I went back on their website and found the exact same ad, VIN number and pricing still up on their website almost a week later. If it was a mistake by their web team then why would they not have pulled the ad so as to avoid having other customers running into the same scenario? I also found the same truck advertised on Edmonds.com. I checked on November 28th and they still had it up with the premium options. On November 29th, the premium options had been removed. (I believe this was due to my complaint to Costco on November 28th, it was their discount I was using on the truck). There were also several comments on review sites that mentioned bait and switch or shady tactics by this dealership. Ironically, another dealership gave me a better deal so it makes you wonder what they are up to. Do yourself a favor and steer clear.
