[!@@Additional Info@@!]AUDIO SYSTEM 11" DIAGONAL HD COLOR TOUCHSCREEN AM/FM stereo. Additional features for compatible phones include: Bluetooth audio streaming for 2 active devices voice command pass-through to phone wireless Apple CarPlay and w...
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1
I arrived to your service department on 9/8/2016 7:25am. I finally was helped at 7:50am. I should've RAN!! I advise the specialist Robert that my 2006 Nissan Xterra was having some engine shaking, stalling and will losing power every now and then but especially if the gas gets low. I also said my high beam lights weren't working. I was assured my truck would be checked out and I would receive a call. I explained to the Robert that I have a rental car and would be waiting on that call. I never received that call but called daily inquiring about my vehicle. After multiple messages left, I received a call 9/13/2016 that it was the Converter Assy Catalyst, Gasket, Sensor Air Fuel and a bulb replacement for a total of $1572.71. I told Robert to complete the service repairs. I drove my truck again on 9/27/2016 and it was stalling, losing power and shaking plus no high beams. I called Nissan and returned the truck. They ran test on my truck, drove my truck and said they couldn't find anything. They charged me $30 for a bulb and than tell me the part I need for my high beams is discontinued! So why did I pay for a bulb!! I pick the truck up again. On 10/18/2016 I returned to Nissan with my truck still losing power, shaking and stalling. They ran test and drove my truck but said they couldn't find any problems and I picked my truck on 10/19/2016. On 10/24/2016 my truck cut off and I paid for it to be towed to Nissan. I went in to Nissan on 10/24/2016 and was told Robert is no longer with the company. I asked to speak to a manager which wasn't available so Thomas said he will have his best mechanic look at my truck when he comes in at 10:00am. I received a call that it was the Chamber Assy Throttle Body for $956.82. I advised Thomas to complete the service repairs. I returned to Nissan 10/25/2016 with my truck shaking, losing power and stalling. I was called on 10/27/2016 and told it was NOW the fuel pressure which would be $1039. My husband spoke to a manager after spending $2,529.53 and was told that there was nothing they could do even though my truck is doing the exact same thing when I brought it in. I received a call from customer service wanting to rate the service! I told the employee this must be a joke! You couldn't be calling asking me about my experience!! I explained to her that I have spent over $2k and my truck isn't running. I explain to her at this point the mechanics are just playing a guessing game with my money. I am upset about the service, the customer service and the mechanics lack of knowledge on their vehicle. I didn't bring Nissan a Dodge I bought you a Nissan to service. Customer service is a matter of providing the best service, best parts and best customer service. This location fail complete short of that.
