Customer Service: 1 Quality Of Work: 4 Friendliness: 4 Pricing: 2 Overall Experience: 1
23rd of August I purchased a pre-owned certified Dodge Durango at this dealership. The price advertised on their website was competitive and after some discussions and two visits at the dealership (test drive, etc), I agreed to pay the advertised price + it was agreed a tow bar would be installed at no additional cost. The sales person was friendly enough, but during the entire process the dealership applied those typical annoying techniques of trying to get some extra dollars. (At first they "by mistake" showed a price much higher than at the web site, etc.)Anyways, I was under a time constraint and needed to complete the purchase. I had been at dealership for hours and was getting tired. At the final step, at the finance dept, I made a big mistake. I was not paying enough attention. I assumed I was in safe hands in an established dealership, but unfortunately that was not the case.A total of $2689 was added to the bill last minute! I didnt pay attention, I just paid the total amount (plus tax of course). $1197 was added to the price for some APEX GPS I didnt ask for. $895 was added for certification and another 3*199 for some added warranties. Until this day I have received no information about what I paid these added $2689 for and what value it brings me. No documentation came with the car and none has been provided to me despite several requests. No money has been refunded. As a result, the value for me is zero.I paid an added $2689 for absolutely nothing. I feel taken advantage of, ripped off and I am surprised how this could happen. Be very careful if you are going to make business with Grapevine Dodge.
