Oxford White 2024 Ford Edge SEL AWD 8-Speed Automatic EcoBoost 2.0L I4 GTDi DOHC Turbocharged VCT AWD.Recent Arrival! 21/28 City/Highway MPGENGINE: TWIN-SCROLL 2.0L ECOBOOST -inc: auto start-stop technology (STD),Turbocharged,All Wheel Drive,Power S...
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5
This time David Pickard was my service writer (so at this point I have now worked with all of the service writers). This experience was once again simply phenomenal! I don't know who does the hiring there - but, they seriously deserve congratulations and probably a raise! I have NEVER had a bad experience there, and it really doesn't matter whether I'm working with the Service department or the Sales Department. I have never met such an amazing group of people! EVERYONE I have ever dealt with there is always pleasant, smiling, friendly, EXTREMELY knowledgeable, and SINCERELY concerned that I feel like I am being taken care of! I know I can ask anyone there any question and they will get me an answer... I had a question on my navigation, I stopped in unannounced to find my regular sales guy was off. Jim (another sales guy) just jumped in and helped me - he spent over an hour with me, knowing there was nothing it in for him!! And, I believe everyone there would do the same thing! I will NEVER go anywhere else! If you took the time to read this review, could you do me a favor? When you go there to buy your next vehicle - PLEASE ASK FOR JIM - I feel like I owe him (but it will be 5-6 years before I need another vehicle)... PLUS, I will guarantee you will have an amazing experience with him!!
