Ask about our specials![!@@Additional Info@@!]BRILLIANT SILVER METALLIC, CHARCOAL PRIMA-TEX LEATHERETTE SEAT TRIM W/PERFORATION, CHARCOAL CLOTH SEAT TRIM W/PATTERNED INSERTS, [L92] FLOOR MATS W/1-PIECE CARGO AREA PROTECTOR -inc: seatback protector...
Customer Service: 3 Quality Of Work: 3 Friendliness: 3 Pricing: 1 Overall Experience: 3
Brought my new truck in (1 mo. old 2015 ) for a loose fog lamp. I didn't hit or run over anything. Service manager stated the bracket was broken and needed to be replaced. He said that ice probably broke it. It was not covered. They charged me 129.00 to replace it. I thought it would be fair to split the cost due to neither of us knowing exactly when it broke since it sat on their lot for a year and a half and I only had it for a month. After the work was done the lamp was still cockeyed when I saw it after I got home the next day due to raining. Later I spoke with Mike Davis my salesman and he had me bring it in. Eventually service was rescheduled to try and straighten it out. Sitting in lounge 1 1/2 hrs after the apt.and the truck still is not in the service bay. Ended completed and was told that the front fender was cracked and other damage. In the end I now have a damaged right front bumper that I did not happen while driving but I also can't prove it wasn't done while parked either. But the dealer couldn't show that it wasn't damaged prior either. In this case I would like to think we should have split the bill or at least give me a synthetic oil change credit. The only reason for the fair rating on service is that the repair should have been done correctly the first time around.
