Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 3 Overall Experience: 1
Just purchased a 2016 F150, contacted dealership through internet department, called them, set up time to look at truck, they immediately pawned me off to a floor salesman which was an excellent guy, decided to purchase truck and it went downhill from there.. got deal finalized and filled out all paperwork and it comes back with my ex-wifes address???? They got it fixed after explaining that it is not my address, then go to Rudy in Finance department, he will not be HONEST with you, tells me I can go with Compass Bank because they have the best rates and pushes an extended warranty on me and then I refuse because of higher payment, then magically he lowers the interest rate???, OK, dont think much of it but seems kind of strange, deal is done until the next day when I contact my credit union, Elevations Credit Union and there rate is lower, come to find out the dealer gets a better "kick back" from different lenders and send you to the ones they choose. My credit union and my wife contact the dealer the next morningand tell them we have decided to use Elevations and Rudy states" When will they have a check for the truck" when my lender is set up with the dealership and 5 minutes later he has all of the paperwork emailed to him and won't return phone calls all day from lender, they contact me and tell me the issues they are having,it takes me 6 repeated phone calls to receptionist and demanding that I talk to Management or anyone ALIVE to finally get through and then they finally send it back to my lender. If you want DIS-HONEST and a dealer that puts customers SECOND Brighton Ford is the place to go.
