Customer Service: 5 Buying Process: 5 Overall Facilities: 5
I am immensely grateful for the customer service at University Volkswagen. Initially, Quinten, the service repair technician who was fairly new, told me the repair for the water pump on my 2012 Volkswagen CC was not under warrantee and gave me a repair quote that was not within my budget. I had to tow my car to an independent repair shop, where it was fixed. Meanwhile, I called the corporate office to inquire about the warranty and they discovered the repair was still under warranty and stated they would call the regional office and set it straight. When I called the dealership again, they stated the Corporate office will pay for the parts, but they won't pay for the labor. When I was driving my car home from the independent repair shop, I received a call from Quinten stating they would pay for both parts & labor. I really appreciate the fact that he set things right. Yes, people make mistakes, but when they own up to them and make them right, ...that is integrity worth sharing and writing a review. Especially since I am on a very tight budget. I was also very satisfied with my salesperson, Keith who sold me my car & this experience although a bit inconvenient has made me believe this is a car dealership I can depend on to take care of my car.
