Customer Service: 5 Buying Process: 5 Overall Facilities: 5
I stopped in with my son to trade for a new Tundra about 5 years ago. I couldn't believe the effort, of his sales rep, in assisting him in getting the exact deal he wanted. I went back the next available day to see if she would do the same for me and much to my amazement she did. My son purchased a new Tundra earlier this year and I just purchased a new Tundra a week ago.Their TV ad is no lie. They have consistently offered more for my trade, and I contact multiple dealers in multiple states.Jessica Allen worked with us on; our trade in value, any incentives available and our purchase agreement. NEVER has she come back to us saying "My sales manager won't allow" OR "Our finance manager says we can't". The deal is; straight up, straight forward and probably one of the last bastions of honest dealing.I have recommended Waite Toyota & Jessica Allen to those who have asked me about my purchase experience. I don't know if all of the sales people are taught to this standard or if it's personal ethics on her part BUT I admire these traits in people I deal with.I've talked to sales people who have bragged about their numbers and Jessica has yet come in second against any of them. (Not once have I even heard herbrag about beating their deal.)I just find it hard to believe myself.
