Recent Arrival! AWD 8-Speed Automatic with Tiptronic 2.0L TSI3.60 Axle Ratio, 4-Wheel Disc Brakes, 4-Wheel Independent Suspension, 6 Speakers, ABS brakes, Air Conditioning, Alloy wheels, AM/FM radio: SiriusXM with 360L, Auto-dimming Rear-View mirror,...
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5
I have been going to Heritage Chrysler Service Dept for some time and it's been the best! If Brent Ivie is passing thru he always speaks and it's much appreciated. I came in for an oil change and noticed my check engine light was on also. Mr. Jerome Brown hooked up his handy diagnostic computer and discovered the reason the light was on was because of the battery. That day I just wanted to get an oil change and get on with my day. He showed me to the waiting room and the wait was very reasonable. As I departed, he recommended if it comes on again stop by and get the battery replaced. Jerome actually called me a few days later to get an updated status. Everything was fine at the time but some time later that light was on again - I made an appointment and arranged to have the battery replaced and all is good to go. It may seem like no big deal but I was really impressed to get that call back. Each time I get my truck serviced, Mr. Brown and all the Service reps are knowledgeable and explain everything thoroughly. They answer all of my questions and make recommendations without trying to pressure me into anything. The department always seems clean and friendly. Highly recommended!!
