You won't want to miss this excellent value! It delivers style and power in a single package! A turbocharger is also included as an economical means of increasing performance. Chevrolet prioritized fit and finish as evidenced by: skid plates, a bedl...
Customer Service: 1 Quality Of Work: 2 Friendliness: 1 Overall Experience: 1
I am military, stationed in Hawaii, so that may be our first problem.Our vehicle, a 2011 Chevy Traverse LTZ, was taken to Cutter Chevrolet for a water pump replacement which was covered under warranty. When we dropped the vehicle off we were told 2-3 days. 9 days later with little to no communication we received our car back. At that point I said I would never take the car back there.Unfortunately a couple weeks ago we had a couple more issues that we wanted to get fixed prior to the warranty expiring. We have a check engine light that constantly comes on due to EVAP (gas cap) leak and a seat warmer that quit working. We had an appointment for a Friday morning. When we went to drop the vehicle off we were told they wouldn't even get to it until Monday or Tuesday. We said we would just bring it back then. At that point we were told if we took the vehicle that we would lose our spot in line...seriously? Anyway, we brought the vehicle back Monday, were told they would get to it that day or Tuesday. So on Wednesday we called and were told they were just getting to it. By Friday, they said the check engine light was nothing (which means I will have to have it replaced by another more competent dealership) probably 20 miles down the road after the light comes back on. So the following week, after nearly two days of waiting for a return call from the service dept regarding the seat warmer, we had to give them authorization to take the seat cover off to fix the heating element?????? this is warranty work..... Anyway we are going on three weeks, refusal to give us a loaner vehicle, supposedly waiting on parts, all warranty work, severe lack of communication, and two working parents, three kids in sports, etc..... never again, ever. Oh and we keep getting the "well this isn't the mainland" answer....seriously.
