Customer Service: 1 Friendliness: 2 Pricing: 4 Overall Experience: 2
We thought we had found the perfect car for my daughter in Victorville even if it was $1200 over our budget and 1 hour and 15 minute drive. We test drove the car, liked it and started the paperwork. They wanted to finance it but I explained I had cash for most of the sale. Then looking at the auto check, form, I saw the that the mileage was 12,000 miles off the advertised mileage. When I mentioned this, he looked a bit upset, but shrugged it off as a typo and offered no apology or discount. When I started to worry about this sale, he got very upset, and basically said, "Well, you don't have to buy it". It's like he didn't want to calm our worries. He just said it was still a good deal and looked at us as if we were crazy. When, we stood to go, he got extremely agitated, put on his jacket, and handed the keys to another employee who went with us for the test ride and icily said to him, "put it back".I think I was keeping this guy from his dinner so he wiped his hands and left. We had talked to Hiro on the phone and he had seemed real nice but was with another customer, so they assigned us a very friendly, nice employee who took us on the test drive, but then this guy decided he would do the paperwork and I didn't trust him from the moment we sat down with him. (I actually can't remember his name). He was in a hurry, pushy, and slightly irritated that he was brought in to complete this sale. He didn't make us feel important or special for purchasing a car. I just didn't have a good feeling about the transaction and felt I had to do what my gut told me to do which was to walk away.
